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Leapfrog addresses never events and what doctors need to do

On Behalf of | Feb 24, 2022 | Medical Malpractice

Medical malpractice is a significant concern for patients and their families. If a medical provider is negligent or makes a mistake, there is a real risk that the patient could be harmed or killed.

There are several never events that shouldn’t occur when a patient is under a professional’s care. These are things like performing surgery on the wrong patient or leaving an object inside a patient after a surgery has concluded.

Medical providers and hospitals need to do better when it comes to patient safety. These errors are so egregious that patients may have a right to seek a medical malpractice claim and compensation for what they’ve been through.

Leapfrog steps in

The Leapfrog Hospital Survey first began to ask hospitals about serious reportable events in 2007 and has continued to do so. In 2017, four additional principles were added to Leapfrog’s policy statement to make sure that patients, their families and caregivers get the right support after a never event occurs.

Right now, there are nine things that should happen if a patient is subjected to a never event. These include:

  1. Apologizing to the patient and/or their family
  2. Waiving costs that are linked to the event
  3. Reporting the never event to an external agency
  4. Performing an analysis to determine why the event occurred
  5. Talking to patients and their families to gather evidence to perform that analysis (when they’re willing to discuss it)
  6. Informing the patients and their families about what is going to change to prevent similar issues in the future
  7. Putting a protocol in place to support those who are now caregivers to people who experienced never events
  8. Annually reviewing compliance with Leapfrog’s Never Events Policy
  9. Hanging up or copying this policy for patients and making it available upon request

There are no excuses for never events. If you or a loved one has been harmed as a result of a never event, you have an opportunity to seek support and compensation. Never events can leave people disabled, permanently injured or with chronic pain. Sometimes, never events may lead to death. It’s important that those who are responsible do take steps to prevent a never event from occurring in the future and to make sure the patient and their family is well-compensated.